Customers
This section includes every day customer related tools that you can use. The on-boarding SOP can be customized to better fit your needs. The sample contracts contain legal verbiage that you’ll want to verify with your own legal counsel, and the Credit is a simple form you can use to capture key customer information.
NEW CUSTOMER ON-BOARDING SOP
A common problem that almost every 3PL experiences when getting a new customer is that there are always disconnects between expectations set by the sales rep and procedures followed by Customer Service and the warehouse team. This guide will provide some insight on how to close the gap and eliminate any future miscommunication issues.
Sample Contracts (Coming Soon)
This section contains a few sample master service agreement contracts that any 3PL can use. We recommend that you run this by your legal counsel as some of these terms may apply differently based on the state you’re located in.
CREDIT APPLICATION
This is a simple credit application form that you can start using right away to collect important information from your new customers.
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Warranty
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Responsibility
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